MEHBOOB SHIBLI NOMAN

248 E Southwest Parkway Apt # 1421

Lewisville, TX 75067

Phone; 1-972-513-7383

 

CAREER OBJECTIVE

 

To find a challenging position to meet my competencies, capabilities, skills, education and experience while increasing the company's value, maximizing profit by improving the operational efficiencies and maximum utilization for the available resources.

 

PROFESSIONAL EXPERIENCE

 

Express Professionals

4070 North Beltline Rd #126

Irving, TX 75038

(972)258-4981

Certification Engineer- Pervacio

December 2013- current

1.      Certify and data wipe mobile devices

2.      Restore devices to factory settings and install client requested apps

3.      Test and manipulate devices to ensure proper reset

4.      Visit and perform field services to clients

 

 

Southwest Credit Systems
4120 International Parkway Suite 1100
Carrollton, TX 75007

(972) 300-1743

 

Collector I

July 2012- December 2013

1.      Responsible for contacting and communicating with delinquent consumers to establish repayment terms on their assigned accounts.

2.      Handling a high volume of both outbound and inbound calls; using the knowledge of the Fair Debt Collection Practices Act along with superior communication and negotiation skills to effectively resolve the delinquencies owed to our client(s) and any customer issues.

3.      Responsible for contacting and communicating with delinquent consumers to establish repayment terms on their assigned accounts.

4.      Handling a high volume of both outbound and inbound calls; using the knowledge of the Fair Debt Collection Practices Act along with superior communication and negotiation skills to effectively resolve the delinquencies owed to our client(s) and any customer issues.

5.      Using TLO to skip trace and track down customers in order to resolve their past due accounts. 

 

 

Express Professionals

4070 North Beltline Rd #126

Irving, TX 75038

(972)258-4981

 

Repair Technician

April 2011 -June 2012.

1. Troubleshoot and repair wireless electronic devices. Handled key inventory tasks and monitored for inventory discrepancies.

2.   Reviewed existing repair control procedures and revised them wherever required.

3.   Preparing reports showing and highlighting problems with devices.

4.   Trained new personnel on repair flow and inventory data recording procedures.

 

 

 

Technical Operations Department

Sunflower Broadband / Division of The World Company

1 Riverfront Plaza

Lawrence, KS 66044

(785) 842-2100

 

Senior Technician

 

June 2005- May 2010

 

1.         Install, maintain and service cable, data and telephony hardware.

2.         Supervised installation processes to ensure implementation of company standards.

3.         Post wired and prewired facilities to accommodate broadband services.

4.    Coordinated with warehouse personnel to ensure smooth supply of raw materials.

5.  Supervised quality control standards and procedures and ensured strict adherence to those         standards.

6. Supervised equipment and tools maintenance programs.  Recommended modifications and upgrades if needed and ensured smooth supply of spare parts.

7.      Made sure all vacant positions were filled in coordination with personnel manager.

8.      Coached and trained broadband premise technicians on field training programs. Evaluate performance of technicians, recommended promotion, additional training or termination.

9.      Adhered to employees safety procedures and makes sure that these procedures were enforced.

10.  Install, maintain and service wireless satellite canopy internet services.

11.  Performed line maintenance, sweeps for aerial and underground hard lines.

12.  Installed, serviced and replaced residential drops and coaxial and telephony wiring.

13.  Maintained and serviced fiber optic layouts and head end issues.

 

 

 

Blue Sky Satellite Services

Retailer and Installers for Dish network Satellite Services

2116 Delaware St.

Lawrence. KS 66046

(785)331-3444

 

Dispatcher promoted to Customer Service Agent and Resource Management Agent

August 2001 - June 2005

1.         Dispatch technicians to new and existing customers for installations and service calls to maintain contact and accountability.

2.         Assisted customers with any technical troubleshooting.

3.         Set up new accounts for potential customers and also up sell new products to existing and also potential customers.

4.         Route technicians to job locations and assigned areas for 7 locations in the states of Kansas, Nebraska and Iowa.

5.         Trained new dispatchers and customer service agents.

 

 

SprintPcs / Nextel

Lawrence Riverfront Call Center Branch

2001 Edmund Halley Drive,

Overland Park, Kansas 66251

(703) 433-4000

 

Customer Care Advocate

June 1998 - May 2001

1.               Assisted existing Sprint Pcs mobile service users with the following:

a. Billing issues.

b. Payments.

c. Activations. 
d. Troubleshooting.

e. Upgrading phone and data hardware and software.

f. Setting up new activations and accounts.

g. Educating customers on products and services provided by the company.

h. Up sell products to customers into newer models and technology.

i. Provided general customer service as required by the company.

2.               Mentored new trainees into transitioning to the call center Customer Care Advocate position fulfillments.

 

EDUCATION

Devry University

 

4800 Regent Blvd,

Irving, TX 75063

(972) 929-6777

 

2010 – 2013

·         Bachelor Courses for  Network System Administration

 

Society of Telecommunications Engineers

140 Philips Road

Eaton, PA 19341-1318

(610)363-6888

June 2008

 

• BPS Certification (Certified Broadband Premises Specialist)

SprintPcs University of Excellence

 

2001 Edmund Halley Drive

Overland Park, Kansas 66251

(703)433-4000

 

1998-2001

Courses completed:

·                      Maximizing Customers Benefits

·                      Visio 5.0 Basics

·                      HP Openmail5.30xx With Outlook98

·                      Quality Customer Service

·                      Calming Upset Customers

·                      Beyond Customer Service

·                      20 Ways To Better Customer Service

·                      Effective Networking

·                      Microsoft Project 98

·                      Spice For National Service Operations Center

·                      Ltd Pegasys/ Intranet Release Management Tools And Procedures

·                      Visio 2000 Intermediate

·                      Telephone Techniques:

§         Proactive customer service

§         Determining caller needs

§         Basic telephone skills

§         Avoiding emotional leakage

§         6 cardinals rules for customer service

§         Follow up

§         Outgoing calls

§         Customers to each other

§         Handling irate customers

 

ISIS (Institute of Self Improvement)

4 John Compton Highway

Castries, St. Lucia

(758) 452-5444

1996

Program completed in;

·                      Windows 95; Win 3.11

·                      MS Word 6.0-7.0,  MS Excel,  MS Access, MS PowerPoint

·                      Print Shop Deluxe Embemble ii

·                      Intro To Borland C++ Programming

 

LANGUAGES

English

Bengali
Arabic

Hindi

Urdu

 

 

REFERENCES

 

Robert White

Former Supervisor

Southwest Credit Systems LP

(972) 300-1751

David Hinds

Former Manager

Sunflower Broadband

(785) 423-0507

Lance Toland

Former Supervisor

Sunflower Broadband

(785) 423-0717

Greg Bennett

Former Manager

Blue Sky Satellite Services

(785) 331-3444